FAQs
Answers to the most frequent questions.
Find answers to the most common questions on ESG requests, sustainability systems, SMEs, verification bodies and Eco Fluent Solutions services.
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How can I save time when facing client questionnaires?
Companies often lose several hours searching for information that is already available.
By structuring this information in a single repository, it becomes possible to reuse the same answers and evidence across multiple questionnaires.
This approach significantly reduces the time spent on ESG requests and improves the consistency of responses submitted.
It also helps limit the risk of errors or contradictions between different responses.
Do I need to create new documents to respond to ESG requests?
Not necessarily.
In most cases, the information already exists in various forms: internal procedures, energy bills, HR policies, quality indicators, or governance documents.
The main work is to organise, centralise, and make it easily accessible.
This approach avoids unnecessarily producing new documents with every request.
How can I respond to an ESG questionnaire without a dedicated team?
Most SMEs do not have a dedicated CSR team.
Yet the information requested often already exists across different departments: HR, procurement, quality, maintenance, or management.
The goal is to structure this information so it can be easily reused.
Good organisation saves time and improves the quality of responses provided to clients.
What is EcoVadis and why do my clients mention it?
EcoVadis is a platform for assessing corporate CSR performance.
Many large groups use this assessment to better understand their suppliers and reduce risks within their supply chain.
Even without being directly assessed, an SME may be asked to provide information similar to what EcoVadis requires.
Having well-organised information makes these responses considerably easier.
What is the VSME standard?
The VSME standard (Voluntary Sustainability Reporting Standard for SMEs) is a voluntary framework designed for small and medium-sized enterprises.
It offers a simple, harmonised way to present sustainability information without applying the full requirements of the CSRD.
It facilitates exchanges with clients, banks, and partners who are increasingly requesting ESG information.
For many SMEs, it is an excellent foundation for structuring their information in a consistent and reusable way.
Does this apply to us if we are not subject to the CSRD?
Yes.
Even when an SME is not directly subject to the CSRD, it may receive ESG requests from its clients, banks, investors, or assessment platforms such as EcoVadis.
Large companies must now better understand their value chain and therefore collect information from their suppliers.
It is therefore essential to have reliable, well-organised, and easily reusable information in order to respond quickly to these new expectations.
Eco Fluent Solutions supports SMEs in implementing simple systems that allow them to respond sustainably to these requests without starting from scratch with every questionnaire.
What is the difference between ESG, CSR, and sustainable development?
These concepts are closely related but do not mean exactly the same thing.
CSR (Corporate Social Responsibility) refers to a company’s voluntary approach to integrating environmental, social, and governance issues into its activities.
ESG represents a set of criteria used to assess an organisation’s performance across these three areas.
Sustainable development is the broader concept that aims to balance economic performance, environmental protection, and social responsibility.
In practice, SMEs today are primarily facing ESG requests from their clients or partners.
Why are my clients asking for ESG information?
An increasing number of large companies must demonstrate the sustainability of their value chain. To do so, they collect information from their suppliers, including SMEs.
Even if your company is not directly subject to the CSRD or other regulatory obligations, your clients may ask you for information about your environmental, social, energy, or governance practices.
These requests often take the form of ESG questionnaires, EcoVadis assessments, or internal forms.
The real challenge is not always having the information, but knowing where it is, how to organise it, and how to respond consistently to each new request.
Eco Fluent Solutions supports SMEs in structuring this information to build a simple, reusable, and credible system capable of meeting their clients’ expectations over the long term.
What is ISO 17029 and why does it matter?
ISO 17029 defines the requirements for validation and verification bodies that provide sustainability reporting assurance. It ensures impartiality, transparency, and credibility of the information disclosed.
Is the service available in French and English?
Yes. We provide bilingual audits and documentation in French and English, in line with the expectations of accreditation bodies and clients across the European Union.

